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Cell phone problems become customer complaints ten hotspot |
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| Date Added: February 18, 2011 07:42:38 AM | |
| Author: goodscoolwang | |
| Category: Business & Economy | |
In 2008, the 89 kinds of commodities consumption and consumption of 87 types of services, household appliances, cell phones and other consumer goods and services as the top ten hot spots of consumer complaints. In 2008, 69,050 cell phone complaints, complaints came in the first commodity. The main problem is that cell phone complaints: the quality and performance of cell phones instability, and poor call quality, frequent crashes, or automatically shut down, unable to switch the screen does not display quality; the low quality of service personnel, can not be accurately identified the fault, when quality problems arise , buck-passing between operators and manufacturers, maintenance, without the express cause of the malfunction arbitrary collection of fees; the quality of cell phone accessories and more, the battery standby time does not match with the publicity and so on. In addition, some operators promotions false, exaggerated propaganda function of the phone, and some dealers to assembly machines, refurbished machines to the old charge of new, shoddy and so on. The main problem is that consumer complaints: clothing collar pilling, fabric pilling, fading, false origin label clothing, material, grade, etc., or fake, counterfeit famous brands, thermal underwear product concepts using a variety of speculation unworthy of the name of science and technology induced consumers; shoes off at the end, the cross section, etc.; business does not fulfill the "three guarantees" responsibility. Cell Telecommunications Services Ombudsman 20631, 13441 fixed telecommunications services complaints, appeals in the service were ranked first and third. Cell Telecom Services Ombudsman The main problems: SMS without the user opening or information services, to cancel difficult; use of television and newspapers, interactive activities carried out SMS tariff is not clear; use of false information such as messages sent to the winning fraud, harassment of consumers to send spam messages persons; calls and more errors; cell phone signal instability. The main appeal of fixed telecommunications services problems: opaque charges, telecommunications charges or fees are unreasonable; unauthorized opening of value-added services to users, charging hefty fees; voice-featured stolen, difficult to cancel service; telephone installation, fault repair or move machines as untimely. Appliance repair in 2008 to 17,717 complaints, complaints came in the second service class. The main complaint is: "three guarantees" during the period declined to provide consumers with free repair services; uneven quality of maintenance personnel; repair point does not truly repair, exaggerated failure, repair rate is high; maintenance costs are not clearly marked; not in accordance with provides complete maintenance records, or refuse to provide service vouchers; use of inferior parts posing a new part; fictional maintenance of quality or customer service by phone companies have disabled the manufacturer designated repair fraudulent use of misleading consumers. In 2008, 12,714 complaints dyeing service class, service class complaint fourth column, the questions focused on consumer complaints: some dyeing low level of technology service industry employees, the lack of professional laundry equipment; brittle after washing clothes, spinning and so on; some laundry use "any compensation fee will not exceed ten times the wash" and other form contracts limit the legitimate rights of consumers; operators or because of improper storage of clothing stores such failure caused loss of clothing. In 2008, the Postal Services Ombudsman 5706, an increase of 64.01%, the growth rate came in all kinds of appeals first. Among them, the national postal service 2407, and other service delivery concerns 3299. The questions focused on consumer complaints: delivery is not timely; appear lost mail items, delivery errors, damage, mailing each side and delivery side shirk responsibility, the claim is difficult; mail contract prevalent form consumer rights in terms of restrictions, such as receiving the first signature, payment after inspection, fails to pick up free disposal. In 2008, gold and silver jewelry appeals 3953, an increase of 33.73%. The questions focused on consumer complaints: gem, quality mark or indicate an error, precious materials and content of labeling errors or marked; false increased precious metals, jewelry and mosaic products, quality levels; jewelry processing rough, easy to break, mosaic jewelry off; dyed quartzite products posing as jade, glass of white quartzite and white posing as white; gold, platinum, palladium content of products and lack of K gold. Household appliances in 2008 mainly in television appeals 18188, 12786 Air Conditioner, Refrigerator 9431, washing machine 5664. The main problem is the TV appeal: the screen image is not clear, the TV fire or explosion; on the function, quality of false advertising; maintenance dur |
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